Derbyshire Country Cottages (DCC) act only as a booking agent. The contract of hire is between the holidaymaker and the owner of the holiday cottage and is not effective until DCC issue to the holidaymaker the written Confirmation of Booking.
The name and address of the cottage owner will be provided to the holidaymaker on request at any time.
DCC charges a booking fee of £15 for a holidaymaker's first booking in any calendar year, payable at the time of booking. Additional bookings with the same customer reference where the cottage hire period starts in the same calendar year (1st January to 31st December) will not attract a booking fee.
A Confirmation of Booking will be dispatched when DCC have received from the holidaymaker the deposit for the holiday, the booking fee and a completed Booking Form.
Payment of the balance of the total holiday cost is required eight weeks before the start of the holiday. DCC reserve the right to cancel the holiday where full payment has not been received by that date.
Full payment for the holiday is required at the time of booking when this is within eight weeks of the start of the holiday.
Where VAT applies to the payments it is included in the quoted price of the holiday at the rate applicable at the time of printing. If the rate is subsequently varied then the price of the holiday will be changed in accordance with the variation. DCC’s Confirmation of Booking is not a VAT invoice.
The contract of hire is made on the understanding that the cottage and its facilities as described will be available on the holiday dates that are booked.
In the unlikely event that the cottage and its facilities are not available then DCC will advise the holidaymaker immediately and may be forced to cancel the booking.
The holidaymaker may be offered alternative cottage accommodation. If this is not available or acceptable to the holidaymaker this will entitle the holidaymaker to a full refund of all monies paid. The holidaymaker will not, as a result, have any further claim against DCC.
DCC should be notified immediately by telephone if the holidaymaker considers it necessary to cancel the holiday and this should be followed by written confirmation of the cancellation. Depending on the reason for cancellation the holidaymaker may, at DCC's absolute discretion, receive a refund of all money paid for the booking less the booking fee and a handling charge of £20.
Please see the Cancellation Protection Scheme for details of where DCC would normally make such a refund. In all other cases, the holidaymaker will remain liable for full payment unless DCC are able to re-let all or part of the period booked, in which case DCC will consider a refund less the booking fee and a handling charge of £20.
DCC are unable to alter a holiday booking after a Confirmation of Booking has been issued to the holidaymaker.
In exceptional circumstances it may be possible to change the dates of the holiday in the cottage which has been booked provided DCC are advised at least eight weeks before the start of the holiday which had been booked and on payment of a £20 administration charge.
Under no circumstances may more than the maximum number of people stated on the Confirmation of Booking occupy the holiday cottage.
DCC and the cottage owner reserve the right to refuse admittance to the holiday cottage if this condition is not observed or if, in their opinion and at their sole discretion, the holiday party is unsuitable for the property.
DCC take every care to ensure the accuracy of the holiday and cottage descriptions. All information is provided in good faith and believed to be correct at the time of publication.
DCC cannot be held responsible for any changes beyond their control which may become known after publication but DCC will notify the holidaymaker of any such changes as soon as they do become known.
DCC cannot accept liability for loss, injury or damage arising from the holidaymaker’s use of the cottage accommodation and amenities which shall be entirely at the user’s own risk. However, DCC do not seek to exclude or limit liability for the negligence of servants or agents that they employ.
DCC cannot accept liability for events outside their reasonable control such as breakdowns of domestic appliances, plumbing, wiring, temporary invasion of pests, exceptional weather damage or the cottage owner’s negligence which may result in loss, injury or damage.
The holidaymaker is responsible for paying the total price of the holiday and all extras as shown on the Confirmation of Booking issued by DCC.
The holidaymaker is also responsible for the cottage during the period of the holiday booking and is expected to take all reasonable care of the cottage and its furniture, fittings, equipment and utensils.
The holiday is required to familiarise with the Safety Statement included in the information pack in the cottage to ensure personal safety and that of the cottage.
The holidaymaker undertakes to leave the cottage and its furniture, fittings, equipment and utensils clean and tidy at the end of the holiday and to advise the cottage owner of, and pay for, any damage or breakages (fair wear and tear excluded) which may occur.
The holidaymaker will allow the cottage owner or the owner’s representative access to the cottage at any reasonable time during the period of the holiday.
The holidaymaker is responsible at all times for all luggage and personal belongings, vehicles and their contents and DCC and the cottage owner cannot accept any liability for loss or damage.
On arrival or during your holiday and in the unlikely event that you feel you have a cause for complaint then you should contact the cottage owner or caretaker immediately. The contract for your cottage is between you and the owner so any queries or concerns should be addressed to them and it's important that you make contact immediately so that any issues can be quickly resolved. Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after you return home when it will be appreciated that it is quite impossible for them to be effectively investigated.
All contractual obligations arising out of these booking conditions shall be deemed to come into existence in Matlock, Derbyshire and be subject to English Law and the exclusive jurisdiction of the English Courts.