Coronavirus Update

Coronavirus Update

DCC || Coronavirus

Will my cottage be safe?

Our aim and that of our cottage owners is to make sure that your cottage holiday is as safe as possible but we trust that you will understand that we cannot guarantee that your cottage is free from infection.

However, all our cottages are always thoroughly cleaned between bookings and we have asked our owners to arrange extra changeover cleaning and disinfecting based on good practice drawn from Government, NHS, Public Health and the Professional Association of Self Caterers guidance.

High contact surfaces will have been disinfected. All crockery, cutlery and other kitchen equipment will have been washed and dried after the last holidaymakers. All linen and towels will have been washed on a high temperature wash. All books, games, toys, DVDs and other incidental items will have been removed from the cottage.

We are also asking holidaymakers to accept a later check-in time and slightly earlier departure time to allow more time for the cottage to be thoroughly  cleaned and disinfected. 

If for any reason the cottage owner is unable to get everything done during changeovers, they will phone you a week before your holiday to explain the situation.

The cottage owners will be providing extra detergent, disinfectant and antiviral hand sanitiser in the cottage to help you stay safe and for you to use in cleaning the cottage.

FAQ'S

What is your policy for new bookings?

When am I able to book a holiday? 

The Government have confirmed that self-catering holiday accommodation will be able to open on 4th July in Derbyshire and the rest of England so you can book a holiday to start on or after this date. 

We advise all our guests to keep up to date with the latest government advice on travel (https://www.gov.uk/coronavirus) and take this and their own personal circumstances into account before booking.

What happens if there’s another government legal lockdown?

Booking a holiday is so exciting! Your experience shouldn’t be spoiled by worrying about what would happen if there’s another lockdown. When you book with us you can be assured that we will be ready to move or cancel your booking if the need arises.

Booking with us gives you the reassurance that if you are unable to go on holiday because:

  • There are UK Government legal restrictions on travel due to the Coronavirus outbreak which make going on your holiday impossible, or
  • The property or location you have booked is legally closed to visitors due to the Coronavirus outbreak

Then you will be able to choose one of the following options:

  • Transfer your holiday to new dates in 2020 or 2021, free of charge. Furthermore, if you choose the equivalent dates in 2021, we will freeze the price
  • Get a credit voucher for the amount previously paid to spend on booking your cottage on dates up to the end of 2021, if you can’t at the moment decide on dates.
  • Cancel your booking and receive a refund of the amount already paid for the holiday.

All other booking terms and conditions remain unchanged.

I’m not sure whether my holiday will be able to go ahead due to other, non – lockdown, guidance, what should I do?

We appreciate that some guests may have bookings that are affected by Government guidance – for example on the number of households who can stay together, or by tighter guidance for those who are shielding. Since this guidance is subject to regular review and updates, we recommend waiting until closer to the start of your holiday before deciding whether to change your arrangements. 

However, if you would like to make a change to your holiday, then our normal terms and conditions apply. We are happy to approach the cottage owner to try and find you suitable alternative dates or to give you a refund. However, this remains at the discretion of the homeowner. To request a change to your booking outside of formal/legal lockdown dates/restrictions, please email or phone us with your request.
 

What options do I have in respect of changing bookings that are for dates after 4th July 2020, outside the formal/legal lockdown dates/restrictions?

If you would like to make a change to your holiday, then our normal terms and conditions apply. We are happy to approach the cottage owner to try and find you suitable alternative dates or to provide a refund. However this remains at the discretion of the cottage owner. To request a change to your booking outside of formal/legal lockdown dates/restrictions, please email or phone us with your request.

If the Government-imposed legal restrictions are extended in the period beyond the 4th July please email or phone us discuss your options, including a cash refund.

Where can I find more information on Coronavirus?

To find out more about Coronavirus and read the most recent advice from our Government, we would advise you to visit: https://www.gov.uk/coronavirus

 

 

 

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